one of my users today got this trying to submit a some data thru a web page on a 3rd party site, it did not like her email:
Text
1 2 3 4 | An SPF-enabled mail server rejected a message that claimed an envelope sender address of "fname.lname@ourcompany.com".
An SPF-enabled mail server received a message from xsmtp22.mail2web.com (168.144.250.185) that claimed an envelope sender address of "fname.lname@ourcompany.com".
However, the domain "ourcompany.com" has declared using SPF that it does not send mail through xsmtp22.mail2web.com (168.144.250.185). That is why the message was rejected.
|
xsmtp22.mail2web.com (168.144.250.185) is not anything that i'm aware of on our end, we're using Office365 for email
going into the how to's and what not's in the email, it says i should change the "SPF record so that it authorizes xsmtp22.mail2web.com. For example, they could change the record to something like:"
Text
1 | v=spf1 include:spf.protection.outlook.com a:xsmtp22.mail2web.com -all
|
where do i do that ?? thanks in advance