I FINALLY pulled one of my clients out of the paper notebook ages. He picked up a iPhone 5 and iPad Air. When Word/Excel dropped for the iPad he thought "yea, no more computer for me" and called me up to set everything up. Got iCloud setup for appointment/reminders/contact sharing. Showed him how that worked, he called me a dark wizard for making that happen :-)
We moved on to Word/Excel for the iPad, downloaded no problem. Jumped into the app store, purchased his subscription for Office 365, then the wheels fell off. His subscription will not activate with Microsoft. I pulled some google-fu and say where people from the Hong Kong were having this issue, but nothing from the good ole USA.
Any ideas? He wants to keep moving into the current century and I don't need Apple/Microsoft tossing this noob a curveball