According to this page, https://support.office.com/en-ca/article/About-the-Office-365-admin-center-58537702-d421-4d02-8141-e..., there is a built-in shared Contacts folder. I can confirm that entering a contact here will make it appear in my phone in the native Android account and also in the Outlook app. I can see the contact if I go to "All Contacts" in OWA (not ideal, but at least accessible). And I can find the contact in the All Contacts Address Book in my desktop Outlook. HOWEVER, no new Contacts folder is created in Outlook and thus you need to know how to access the Address Book and add the contact to your own Contacts folder. This seems highly redundant.
It is a "glitch" that no new Contacts folder is created? If so, suggested fixes?
If by design, why? What is the thinking of having so many users have to add existing contacts...