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Can't open word ".doc" files as attachments

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Good morning.

I've an issue where users attempting to open a word document as an attachment fails with no error.

The users running Office 2013 from O365 so it's click-to-run version.  Any attempts to open a .doc file from Outlook fails.  No error, word just sits on Word's splash screen.  However, if they e-mail the same file to themselves; that works.  

This is not everyone and it started happening within the last week.  

Any thoughts?

Thanks in advance. 

-Ben


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