My displeasure with the migration that we're doing is not an unknown around our halls. "Oh but companies your size really benefit from going off-prem"
Whatever.
I certainly appreciate the added features, the dashboard, the always-on (well, at least, if OUR power goes out...) availability and so forth... bottom line, it has a ton of features I could learn to love, provided the company we're using can unscrew themselves from the effup tree, and get things working properly.
We've been fielding tickets lately from users saying things like
Tonight I logged into my personal GMail account that I use for random things, and just so happens to be tied to our old Forefront messaging service that our last Email server used for spam / virus filtering. I set the alerts up so that if our on-prem 2007 server stopped responding or we lost internet, we'd...