Has anyone had issues with iPhones and the Office 365 Exchange email? We are up to 5 users now that have had issues. We have worked with MS support and have had no luck with determining what is causing the issue or the fix to resolve it.
All of a sudden a user cannot access their email. This happens on their iPhone, in their Outlook client, and in OWA. They will be prompted to change their password and they receive the captcha nag even though they did not enter their password incorrectly. It seems like when the iPhone is accessing Exchange that all of a sudden it is using an incorrect password.
We have taken steps as drastic as changing their email address and creating a completely new account. Neither proved a fix. It is always iPhones. We never have the issue with Androids or Windows Phones.