We recently switched to Office 365 and Exchange Online. I've been playing with the retention policy/tags in Outlook 2016 on my own machine as they showed up from day one. However, for a new user the option is completely missing, I never made any changes on my own Exchange Online account to get these policies to appear there were just there the entire time. I double checked and both accounts are set to the same retention policy, the default one.
The only thing that's different about the two accounts is that mine was pulled from an on-premise Exchange server during migration while this new user's account was synced from our AD and a mailbox built from scratch on Exchange online.
I'd like to start showing users how this feature works but first gotta figure out how to get it to show up consistently for them.
Any thoughts???