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Office 365 Exchange Event details/notes missing for one user

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I've got a user who is missing meeting notes for certain events in exchange. She created the meetings, copy pasted the notes in, and after a period of time (like 10-15 minutes) she can't see the notes. When the event is opened it appears blank. When she logs into the Outlook web portal at Office 365 she can see the summary followed by '...' but when she opens the meeting to edit it, her notes are missing.

Other users can see the notes just fine. I added her mailbox to my outlook profile and can't see the details for the events when I'm looking through her mailbox. If I look at the event stored in another users mailbox, I can see the details fine.

Any thoughts?

I have a ticket with Microsoft but I'm tired of dealing with their overseas technical support--thought I'd ask here first.


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