We recently setup Office 365 and for some reason Outlook autodiscover is no longer working. We had setup several account with Outlook a few weeks ago with out any issues but now the autodiscover process finds the old hosted imap server info.
I ran the Microsoft Remote connectivity analyzer (Outlook Autodiscover) and it finds a autodiscover.xml record in the https://ourdomain.com:443/Autodiscover/Autodiscover.xml this record shows all of the old settings so I know it's the cause of the problem but the company that handles the DNS can't find it. The Cname record is showing autodiscover.outdomain.com canonical name =autodiscover.outlook.com so if the .xml file is removed it should use the Office 365 dns entry.
Is there any way to force Outlook to use the cname record rather than the autodiscover URL? How can we find and remove the...