I have client that just moved to Office 365. Their email addresses are reflection their position not their name.
One of the admin people in the company has retired. Their replacement person needs their primary email to be Education@company.com. When I attempt to change the new persons email so that is their email address, I get an error saying that it is still assigned to the previous employee. I am worried that if I delete the retired user, the mailbox will be deleted as well.
How do I 'retire' Susan from the Education role and assign her email to Brenda so that Brenda's default or primary email address is Education? Brenda has had her position changed, she is not a new employee.