My little agency started using Microsoft's 365 service - specifically, just the Exchange package. I had to bring somebody in to do the conversion and migration of mailboxes to their servers back in December. By and large, while there were some user level gotchas, they were small and nothing to get too excited about.
That was, until the upgrade came.
MS informed us - and gave us an option to delay for a month, once - that there would be an upgrade coming to the web interface. No changes necessary for the desktops, no tweaking configurations, they said. It'll just look different on the web, and nobody with Outlook should worry, they said.
As of yesterday morning... it's nuts. For some reason (which I suspect has lots to do with Murphy's Law and IT techs) my system is fine. But everyone else in the organization either has no connection on Outlook (all you get is the 'disconnected' message) or their cel phones / tablets / whatever BYOD devices don't work. Some lucky souls get both. But the web app always works. This doesn't really please users who haven't ever had to use it before, because Outlook worked.
The changes that they want now involve going to each system and getting the GUID off of each system - NOT universal - and putting THAT into the profile. And some of these boxes are personal, some are owned by other businesses or nonprofits, so I can't just say 'OK, time to let me fix you up'. And the really fun part... putting that GUID in doesn't work consistently either.
I'm just griping, I know it'll get fixed in time. But I shouldn't have to fight this fire. And the communication from MS on WTF happened to require individualized fixes for each system has been non-existent. I really did have better things to be swearing about this week.
If you're using 365... and you have an upgrade coming? Stock up on your antacids and aspirin. And I'd suggest single malts.
My question is... is this unusual? Does anybody else have a history like this? Especially the lack of communication when an 'upgrade' fails that hard?