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Office 365 password not accepted through outlook - works fine on other PCs

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I'm stumped.

I've been working with outlook for years and years and have not seen this.

I've rolled out Office 365 for a customer and it's working just fine via webmail and office 2013 / 2010.
I've got Autodiscover rolled out perfectly and on every computer except 1 - all is well.

On this trouble PC, I have installed fresh Office 2010 - brand new win7 laptop. I fire up a new outlook profile and autodiscover does it's thing BUT it does not take the password. I can log in with that user's account on OWA and I even have that user setup in outlook on another brand new PC with office 2010 and it works fine.

I am lost. dived through all the logs. changed credentials at Office 365 and back again. No love.

does anybody have any idea what this is about?

extra info: I had this same problem on 2 other PCs until I ran full windows updates and then problem went away. on this PC, all updates have been run and the problem persists.

thanks for any ideas


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